Refund Policy
Effective: 27 September 2026
MatchedPro is supplied by Edge Invest LLC, 5830 E 2nd St, Casper, WY 82609, USA. Contact support@matchedpro.co.uk. These provisions also form part of our Terms and Conditions.
Our conditional 14-day refund promise
These conditions apply to new purchases only when clearly disclosed before payment. Customers who purchased under an earlier no-questions-asked promise retain it.
The standard route
If you give Pro a fair try and decide it is not suitable for you, request a refund within 14 days of your initial paid membership starting. If access is delayed by us, the commercial trial period starts when the promised access is actually available. To qualify under this voluntary promise, you must:
- Watch at least 90% of the core course. The measure is the proportion of the core course's total video running time actually watched, counting each segment once across your sessions. Rewatching the same segment does not replace unwatched material. The course list is fixed at the start of your trial; later additions and optional bonus content do not increase the requirement.
- Place and record 100 qualifying bets during the 14-day period, or the proportionate number below if you request a refund earlier. Bets may come from any supported MatchedPro tool or taught strategy, including sign-up offers and the different engines. This is a total, not an obligation to bet every day.
100 bets in 14 days is around 7–8 bets a day. Seven a day totals 98, so the full-period threshold is 100, not 98. No minimum stake, minimum amount lost or minimum profit is required by this promise. There is no guarantee that following the course or reaching a bet count will produce a profit.
Earlier requests: proportionate bet count
Before the end of day 14, the threshold is 100 × trial day ÷ 14, rounded up to the next whole bet. Day 1 is the first 24 hours after access starts, day 2 the next 24 hours, and so on. We count the trial day on which your request arrives and cap the threshold at 100.
| Request made during | Qualifying bets required under the standard route |
|---|---|
| Day 1 | 8 |
| Day 3 | 22 |
| Day 7 | 50 |
| Day 10 | 72 |
| Day 14 | 100 |
The 90% course requirement also applies to this standard route. The first-seven-days exception and safety/technical exceptions below can apply separately.
Requests in the first seven days
If you request a refund within the first seven days after access starts, have watched at least 90% of the core course, and have a genuine reason why Pro cannot reasonably work for you, explain that reason. We will review the circumstances individually and fairly, and may approve a full refund without requiring the minimum bet count. The 90% course-viewing requirement still applies to this early-request exception. The first-seven-days window ends 168 hours after access starts. Examples include unexpected account restrictions that make the advertised methods unavailable to you, material access problems, or a mismatch between the advertised requirements and what you can actually use. We will explain the decision and offer a human review if you disagree. This is not a separate promise of guaranteed earnings or an automatic refund merely because an individual bet loses.
What counts and how we check it
A qualifying bet is a genuine wager accepted by the bookmaker or exchange while you use a supported MatchedPro method, with a dated record. Logging an offer, using a calculator or adding a practice entry is not itself a placed bet. Duplicate entries do not count again. A matched-betting position counts once: the back bet and its balancing lay do not count as two; an each-way ticket counts once. Separate genuine tickets can count even on the same event. Accepted bets later voided by the operator may still count where the placement record is genuine; an unaccepted or rejected instruction does not. A casino promotion is not automatically one bet or one bet per recorded spin: where the tool does not produce an equivalent auditable wager record, ask support for an agreed fair equivalent before relying on it towards the threshold.
We may use available course-viewing records associated with your membership and the relevant tool's bet records. Where tracking is not available, we accept reasonable alternative evidence and review it fairly. An aggregate audience watch percentage, merely opening a video, a calculation or a manual entry alone is not conclusive proof of an individual's course completion or bet placement. We may request a proportionate supporting record where needed; redact unrelated balances, identifiers and personal information. Do not send passwords or full account credentials.
Our tracking is not infallible. You can challenge a record, provide reasonable alternative evidence and request human review. We will not refuse a refund solely because our system, video tracking or a tool failed to record genuine activity. We will agree a fair adjustment where our failure or unavailable suitable opportunities prevented reasonable completion.
Do not place extra, unsuitable or unaffordable bets, increase stakes, chase losses or breach operator rules just to qualify. If gambling harm, self-exclusion or inability to participate safely is involved, stop betting and contact support. We will waive further betting requirements and assess an appropriate refund without asking you to continue or unnecessarily provide medical details. This does not reduce any legal refund right.
Making and processing a request
Send your request to support@matchedpro.co.uk or our Whop seller-support contact within the trial period. Include the purchasing email or order reference and a brief explanation. We will use records we already hold first and ask only for information reasonably needed. A timely request stays timely while we check evidence; we do not require a special form or make you continue betting while it is reviewed.
We aim to decide within seven days of receiving your request, explain any genuinely necessary delay and keep you informed. When approved, we refund the initial membership payment in full, cancel further renewals and end the refunded access. We arrange payment back to the original method without undue delay, normally within 14 days of receiving the request and supporting information reasonably needed. This procedure does not extend a deadline applicable to a statutory refund. Payment-provider processing may affect when the money appears in your account.
The promise does not refund betting losses and does not restart at ordinary monthly renewals. Incorrect charges and refunds required by law are considered separately. Cancelling future renewal remains available without completing the course, placing bets or explaining why.
Your legal cancellation and refund rights
The guarantee is additional to your legal rights. UK distance-contract rules can give you a separate 14-day cancellation right. How those rules apply depends on whether the supply is digital content, services or a combination.
If immediate supply of digital content is offered and loss of a statutory cancellation right is sought, that requires the legally required express consent and acknowledgement, with confirmation on a durable medium. Merely browsing the website or accepting a general privacy notice does not achieve this. For services, requesting an early start does not automatically waive all cancellation rights.
The course-completion and betting conditions apply only to the additional commercial promise in “Our conditional 14-day refund promise” above. They do not limit a statutory cancellation right, a remedy for faulty or misdescribed content, or an earlier unconditional guarantee. A valid digital-content acknowledgement does not remove the separate commercial promise made at purchase.
If content or services are faulty, misdescribed or not supplied as agreed, you may have rights to correction, repeat performance, a price reduction, refund or other remedies. A 14-day guarantee deadline does not shorten those rights. We do not penalise a legitimate complaint, bank dispute or exercise of consumer rights.
Optional cancellation wording: “I want to cancel my MatchedPro Pro membership. My name is , the purchase email/order reference is , and I joined on __. Please confirm cancellation [and my refund request, if applicable].” Send this to the support@matchedpro.co.uk. A postal cancellation may include your address and signature; a signature is not required for an email request.